Challenge:

A multi-site FQHC was experiencing declining net revenue despite steady patient demand. Chronic staffing shortages, manual workflows, and inconsistent telehealth utilization were driving higher denial rates, longer AR days, and clinician burnout.

What Was Happening:

Revenue instability wasn’t driven by volume—it was driven by fragmentation. Clinical workflows, billing processes, and telehealth operations were designed in isolation, limiting capacity and visibility.

Cura’s Role:

• Conducted an end-to-end revenue and workflow diagnostic
• Aligned EMR workflows with billing and coding requirements
• Redesigned telehealth as a capacity strategy, not a side channel
• Established performance dashboards for leadership decision-making

Outcome:

• Reduced claim denials and rework
• Improved provider productivity without adding staff
• Shortened revenue cycles and stabilized monthly cash flow
• Created a scalable operating model for future growth

How Cura Helps:

We help health centers stabilize revenue by redesigning workflows across clinical, billing, and telehealth operations—without adding staff.