Case Illustration
FQHC Faced Rising Patient Demand With Limited Staffing Flexibility
Project overview
Client
Test Client
Resources
2 experts, 3 months
Services Used
Challenge:
An FQHC faced rising patient demand with limited staffing flexibility. Leadership relied on schedule compression and extended clinic hours to maintain access.
What Was Happening:
- Provider fatigue increased
- No-show rates remained high
- Care quality and morale were at risk
The system was optimized for effort, not sustainability.
Cura’s Role:
The organization adopted a hybrid care delivery model:
- Telehealth for appropriate visit types,
- Telebehavioral health to expand access without travel burden,
- Redesigned scheduling aligned to provider capacity.
Outcome:
- Predictable provider schedules
- Expanded access without additional hires
- Reduced burnout risk
- Improved patient engagement
How Cura Helps:
Sustainable access comes from redesigning care delivery—not from asking people to work harder.
