Case Illustration
Expanding Access Through Tele-Behavioral Health
Project overview
Client
Test Client
Resources
3 experts, 5 months
Services Used
Challenge:
Demand for behavioral health services far exceeded in-person capacity. Missed appointments and clinician burnout were rising, while access metrics lagged.
What Was Happening:
Tele-behavioral health was treated as a technology project, not an access strategy. Scheduling, workflows, and reimbursement models were misaligned.
Cura’s Role:
- Reframed tele-behavioral health as a capacity and access lever
- Redesigned intake, scheduling, and documentation workflows
- Integrated telehealth seamlessly into existing EMR processes
- Aligned performance metrics with access and outcomes
Outcome:
- Expanded patient access without increasing headcount
- Reduced no-show rates
- Improved clinician utilization and satisfaction
- Created a repeatable model for service line expansion
How Cura Helps:
We design tele-behavioral health as a capacity strategy—expanding access, improving utilization, and reducing burnout.
