Challenge:

Demand for behavioral health services far exceeded in-person capacity. Missed appointments and clinician burnout were rising, while access metrics lagged.

What Was Happening:

Tele-behavioral health was treated as a technology project, not an access strategy. Scheduling, workflows, and reimbursement models were misaligned.

Cura’s Role:

• Reframed tele-behavioral health as a capacity and access lever
• Redesigned intake, scheduling, and documentation workflows
• Integrated telehealth seamlessly into existing EMR processes
• Aligned performance metrics with access and outcomes

Outcome:

• Expanded patient access without increasing headcount
• Reduced no-show rates
• Improved clinician utilization and satisfaction
• Created a repeatable model for service line expansion

How Cura Helps:

We design tele-behavioral health as a capacity strategy—expanding access, improving utilization, and reducing burnout.